How do I contact National Grid?

Power cuts are urgent, so call us immediately on 0800 6783 105 or 105. You can also download our power cut reporter app from the Apple App Store or Google Play Store. We're available 24/7 on X (formerly Twitter) and Facebook. You can also contact us on Whatsapp by adding National Grid Electricity Distribution as a contact.

How do I make a complaint about Northern Powergrid?

If you wish to raise a complaint, you can email us, call us on freephone 0800 781 8848 or write to our Customer Care Operations Manager and send Freepost (no stamp required) to: RSXE-RCZX-XKBL Northern Powergrid, Riverside House, Colima Avenue, Sunderland Enterprise Park, Sunderland, SR5 3XB.

Can I get a power cut without being a national grid customer?

Download, print, save and share the guide here. In some cases customers have contracts or connections with other organisations which means they might be affected by a power cut without actually being a National Grid customer - they are not directly connected to our network.

How do I contact the north power grid press office?

If you're a journalist email [email protected] between 8.30am and 5pm (weekdays). Outside office hours and Bank Holidays call the number below. You can view our latest news below... Lines open: 24/7

Who are National Grid partners?

We operate across the UK, Europe and US, developing, operating, and investing in large-scale clean energy infrastructure. National Grid created National Grid Partners to ‘disrupt itself’ and advance the energy systems of tomorrow. This includes incubating and investing in startups at the intersection of energy and emerging tech.

What is national grid electricity distribution?

National Grid Electricity Distribution is the regional electricity distribution division of National Grid. We provide the power and manage the electricity distribution network for customers in the Midlands, South West and Wales. We own, maintain and develop the high voltage electricity transmission network in England and Wales.